FAQ

All
Order related
Production related

Can you print inside the box?

Yes! We can print on the inside of any of our corrugated box styles. This includes Mailers, Shippers, and Tuck Tops (our secret menu box style!). Folding cartons are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of Mailer boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.

What if I'm designing in Adobe Illustrator?

If you're building your design on one of our Illustrator templates, you can submit your file on our Dieline Upload tool and a quote for your project will be sent to you ASAP. You can also email your dieline to our customer support team and we'll send you back a quote. If you do not have a design for your box yet, you can get a rough quote by applying a solid color on any panels of our 3D design tool where you will want your design printed.

What is the turnaround time on my order?

Our Standard turnaround for most custom box orders is around 10 business days and Rush turnaround is 7 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Bulk or special custom orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend choosing Rush production and expedited shipping.

What choices affect my pricing?

As a high-volume producer with scale economies, Packlane provides the industry's most competitive prices on custom printed boxes available. Pricing is generally a factor of five things: dimensions, box style, ink coverage on the box, box material, and quantity (higher quantities = bulk quantity savings). If you have questions about pricing or choices that can affect your order, our customer support team is happy to help!

What happens after I place my order? Do I get a proof before printing?

After checkout, our dedicated Prepress team will review your design for any technical concerns and send a 2D digital proof to your email within 24 hours. If any changes need to be made, you can send a note directly to our Prepress team through the proof page and they'll be happy to help with finalizing your design for printing.

What are the delivery conditions of your product?

We accept EXW, FOB, CFR, CIF, etc.

Can we use logos or company information on your products?

Of course, your logo and your company information can be displayed on the product as needed. In addition, we have skilled designers who will help you do this.

Can I get samples? How many days can the sample be completed? How about mass production?

1. We are honored to provide you with samples, usually we will complete the samples within 3-7 working days2. The delivery time for mass production depends on your order quantity, completion status, etc., usually 10-25 days.

What is your MOQ?

The general order quantity of our cards is 5000pcs, and the minimum order quantity of carton is generally 1000PCS. If you don't mind the price, we can also produce products with lower output such as 1000pcs-3000pcs.

Are you a manufacturing company or a trading company?

We are a professional paper product manufacturer with 12 years of experience in China, providing more than 40 paper products with a monthly output of 1 million pieces. Our main products include cartons, paper bags, tags, jewelry cards, plastic products, etc.