Production related
all
Order related
Production related

Production related

Can you print inside the box?

Yes! We can print on the inside of any of our corrugated box styles. This includes Mailers, Shippers, and Tuck Tops (our secret menu box style!). Folding cartons are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of Mailer boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.

What if I'm designing in Adobe Illustrator?

If you're building your design on one of our Illustrator templates, you can submit your file on our Dieline Upload tool and a quote for your project will be sent to you ASAP. You can also email your dieline to our customer support team and we'll send you back a quote. If you do not have a design for your box yet, you can get a rough quote by applying a solid color on any panels of our 3D design tool where you will want your design printed.

What is the turnaround time on my order?

Our Standard turnaround for most custom box orders is around 10 business days and Rush turnaround is 7 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Bulk or special custom orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend choosing Rush production and expedited shipping.

What choices affect my pricing?

As a high-volume producer with scale economies, Packlane provides the industry's most competitive prices on custom printed boxes available. Pricing is generally a factor of five things: dimensions, box style, ink coverage on the box, box material, and quantity (higher quantities = bulk quantity savings). If you have questions about pricing or choices that can affect your order, our customer support team is happy to help!

What happens after I place my order? Do I get a proof before printing?

After checkout, our dedicated Prepress team will review your design for any technical concerns and send a 2D digital proof to your email within 24 hours. If any changes need to be made, you can send a note directly to our Prepress team through the proof page and they'll be happy to help with finalizing your design for printing.